New Summer Survey Under Way!
“A life is not important except in the impact it has on other lives.” – Jackie Robinson
We hear this philosophy often, and I believe it to be true. Think back to all those who have shaped your life, your thoughts, and your decisions: teachers and family, friends and mentors, coaches, neighbors, and pastors. Sometimes, short, one-time experiences can be just as impactful.
That is the hope of ACCION USA’s financial education team. We aim to build lasting relationships with program participants, and often we do; individuals will attend a webinar, we’ll then invite them a speed coaching event, and they will eventually apply for a business loan. Many times, though, we have only an hour – the length of a webinar or community workshop – to impact someone’s life.
Samuel Adams founder Jim Koch (right) offers business advice to a Boston business owner at a recent financial education event.
With that understanding, ACCION USA recently developed and launched our first-ever financial education longitudinal impact survey. We’ve gathered the names and contact information of financial education participants over the past year and half and are, through the end of July, surveying them on the quality, outcomes, and long-term impact of our financial education events.
Thus far, the results are very positive. Participants – even those from as far back as January 2009 – remember the events, remember what they learned, and can explain how the event content has since shaped their financial decisions. I’m personally interviewing speed coaching participants, and nearly all remember specific business advice they received! One man explained a coach’s advice to simplify his business logo, and another woman gushed about a coach’s suggestions to reach new clients with her niche business.
Currently, we gather feedback at the end of each financial education event; it helps us understand the event’s immediate effect on participants. But this longitudinal survey will be even more helpful by reporting the event’s long-lasting effects. Does a woman now have a habit of making a budget? Did she review her credit report for the first time and dispute an error? Did she improve her credit score, qualifying herself for a small business loan?
Above all, the survey results will help ACCION USA learn what we are doing well and how we can change our programs to more effectively serve entrepreneurs.
Stay tuned for the full survey report in August!
Tags: Financial Education, impact, Sam Adams, speed coaching, workshop
ACCION USA’s Financial Education Program Mid-Year Results
By Clare Scanlan
After weeks of planning and hundreds of calls made to recruit attendees for ACCION USA’s Show Me the Money financial panel on June 15, we had a great turn out. I originally thought that would be the most rewarding part of the event, but a few weeks later, when I saw Show Me the Money attendee Jerry Bonilla come into the ACCION USA conference room to discuss his $15,000 business loan, I saw the real impact of our financial literacy events—entrepreneurs using what they learned to grow their businesses.
Jerry’s company Nanghost, founded almost seven months ago, provides website development and design, hosting, maintenance, marketing and analysis to over 1000 small businesses. He is using his ACCION USA loan to buy a new server, which will allow him to serve an unlimited number of clients and streamline his systems.
Financial education classes are one of the ways that ACCION USA helps empower business owners with credit knowledge.
There were 12 ACCION USA clients like Jerry that received loans totaling $44,815 during the first half of 2010 as a direct result of our Financial Education Program. Other highlights of our progress from January to June 2010 include:
- 1544 individuals were educated by the AUSA Financial Education Program through 109 one-to-one counseling sessions, 50 workshops, 18 webinars, and 4 speed coaching events
- AUSA developed its online tools with new financial tip sheets, interactive recordkeeping worksheets for the online download center, and an interactive E-learning course on credit
- The 2010 Business Survival Strategies curriculum and presentation were developed, including accompanying articles and handouts
- Miami-based credit coaching sessions were launched, which provide in-depth one-on-one counseling with an AUSA credit coach for a one-time $20 fee
- AUSA’s first longitudinal impact survey was launched in June
Founded in 2001, AUSA’s Financial Education Program continues to grow as the need for financial literacy becomes more and more critical with the changing economic climate.
Clare Scanlan is serving as the Financial Education Intern for ACCION USA during Summer 2010. She is a rising junior at Georgetown University studying Economics and Spanish.
Coaching Helps Miami Small Business Owners Improve Credit & Stand Up to the Recession
Hopefully, the economy really is picking up. Economic pundits have been going back on forth on whether there was indeed a pulse in our economic recovery. South Florida sure hopes so. The fallout from the recession has left many business owners with blemishes on their credit profiles, and ACCION USA has done our very best to respond.
While ACCION USA has always provided credit tips and education throughout our loan process, we wanted to formalize these services and make them individualized. In February, we launched a ‘Credit Coaching Services’ pilot in Miami. A Credit Coaching session is a chance for a business owner (or future business owner!) to sit down one-on-one with an ACCION USA credit expert to work on solving their specific credit issues and developing strategies for improving their credit profile.
ACCION USA Credit Coach Benjamin Himmelfarb walks a client through his credit report
The truth of the matter is that our current credit reporting system is flawed. For the uninitiated, credit bureau reports can be really hard to read and understand. The laws about consumer rights are complex, and credit companies and collections agencies often take advantage of that fact to break the rules. Alarmingly, almost 50% of credit bureau reports contain errors!
That’s why many clients have found it very useful to review their Equifax, Experian, or Transunion report with a credit expert at ACCION USA.
ACCION USA staff worked with one woman who has owned a family restaurant for 20 years. She had some financial difficulties a few years back and had a legal judgment filed against her by a credit card company. When we reviewed her report, we found that even though the account was closed by the court, the credit card company was still reporting that she was paying late! This was really affecting her credit score and history, but a few phone calls and dispute letters later we were able to make sure the company reported the account as closed. She’s hoping to obtain business financing soon.
Of the folks who participate in a Credit Coaching session, some want to solve credit issues before they apply for business financing. Some have experienced identity fraud and want to clear their name. Some want to figure out how the best way to pay down debt. But everybody leaves with the tools they need.
Remember, there is no such thing as a quick fix for credit problems, but knowledge is power!
If you know a business owner in need of coaching, or would like to sign up for a Credit Coaching session yourself, please contact Benjamin Himmelfarb at: bhimmelfarb@accionusa.org.
Tags: credit coaching, miami
The Land of Opportunity
This week we celebrated the Fourth of July. Hot dogs, swimming pools, fireworks – how better to ring in this annual occasion and take a few days to remember our country’s history? As I sat along Boston’s Charles River banks this Sunday evening, I couldn’t help but reflect on our country’s core principles of freedom, opportunity, and equality.
Moreover, my thoughts centered on those who come to the U.S. every day to realize the “American dream.” But we all know that U.S. soil doesn’t guarantee a life free of struggle.
Imagine two scenarios. In one, a Venezuelan women moves to Miami with her husband. She has limited English fluency and little personal savings, as her husband handles their finances. But she wants to begin a small sewing business to keep herself busy and contribute to the household income. In the second scenario, a young man comes to the United States from Ecuador. He has his Masters degree, nearly twenty years of business experience, perfect English fluency, and a hefty savings. He hopes to open a leather importing business in Boston.
Despite their many differences, these two individuals have two things in common: their lack of credit history and knowledge of the U.S. financial system. And because of these key similarities, neither can get an affordable loan.
These descriptions detail the experiences of two ACCION USA clients. Lack of credit history is only one of many challenges immigrants face when trying to access financing. Language barriers are also great, as detailed by the U.S. Government Accountability Office’s recent report, entitled Factors Affecting the Financial Literacy of Individuals with Limited English Proficiency. The report explains that language barriers can prevent individuals from understanding financial products’ terms, disputing charges or fees, managing accounts, and simply accessing financial education opportunities. Furthermore, many immigrants carry a negative correlation with financial institutions, due to prior experiences or institutional fraud and instability in their countries.
ACCION USA has many programs and services in place to address these challenges. For example, our small credit builder loans are specifically designed to help individuals with no credit history begin to build one. Our financial education workshops help immigrants understand not only how to build credit but also why building credit is important in the United States. And we continue to work closely with groups such as the Massachusetts Refugee Enterprise Achievement Program to establish ACCION USA as a trusted and reliable name among immigrant communities.
Through these programs and relationships, ACCION USA continues to help immigrants achieve the full “American dream.”
Tags: accion usa, english, Financial Education, fourth of july, immigrant, literacy, massachusetts, miami, report
I’m not Jerry Maguire, but Show Me the Money!
Show Me the Money event from ACCION USA on Vimeo.
by Amelie Busch
Business owners didn’t actually see dollar bills flying around at the ‘Show Me the Money’ event in June, but they did learn some great tools to see more of them in the future. ACCION USA and Citigroup hosted the event at LaGuardia College in Queens, NY, to respond to the economic uncertainty and lack of credit in the current financial crisis. The event was a big hit with its seven panelists and more than 70 attendees! Many came for the same reason: advice on building credit. Here’s what we learned from the panelists:
- The rules of credit
Florence Julliard of the East River Development Alliance mentioned three key strategies: always pay your bills on time, keep your credit card balances low, and be judicious about how often you apply for a loan. - Start your business with your own savings
Brian Gurski of the LaGuardia Small Business Development Center spoke to the types of initial funding of the top 100 start-up businesses: 74% used their own personal savings! - Keep your cash flow positive
Matt Norton of Citigroup stressed the importance of keeping your cash flow and ‘the bottom line’ positive. - Starting the loan process
Elizabeth Bueno of ACCION USA told us what we’ll need to apply for a loan: three months of bank statements, two years of tax returns, a business certificate, and a separate accounting of business and personal expenses. - ACCION USA’s loans
ACCION USA lends to microentrepreneurs for both personal and business loans. These loans range in size between $500 and $50,000.
At the end of the day, microentrepreneurs networked with panelists and other small business owners. The event was a great success, and many attendees soon contacted ACCION USA loan consultants to start the process of getting a loan. Our financial education events often open doors for many small businesses who thought a loan was out of their reach, by giving them the tools and contacts they need. Join us next time at one of ACCION USA’s upcoming events!
Amelie Busch is serving as the Kiva Coordinator Intern for ACCION USA during Summer 2010.
Tags: Citi, Financial Education, kiva, workshops
ACCION USA and Samuel Adams Brew Excitement in Hartford, CT
The Samuel Adams Brewing the American Dream Program, a partnership between ACCION USA and Samuel Adams is brewing excitement in cities throughout New England. After hosting a number of speed coaching events in Boston and Providence, I was wondering how much interest an evening of speed coaching could drum up in the Hartford area. Let’s just say I was not left disappointed.
On Monday evening, ACCION USA and Samuel Adams staff traveled to Billings Forge Community Works, an organization making a splash in the Frog Hollow community through job training and education courses. Nearly 50 people with small food & beverage and hospitality businesses attended to rotate through 20-minute sessions with Samuel Adams experts in marketing & public relations, logo design, packaging, sales and distribution, along with local business development coaches, attorneys and accountants.
The room was hardly able to contain the energy, as entrepreneurs soaked up valuable tips from coaches and networked with one another. Clearly there is a demand for these kinds of opportunities in a city like Hartford, where small businesses are looking for ways in today’s economy to, as one participant put it in a recent article in the Hartford Courant , “get a better sense of how [to] take [the] business from point A to point B.” I was inspired to see the dedication and enthusiasm with which businesses like Southern Relishes (who participated in Monday night’s speed coaching) seek to further establish and grow their businesses, having a positive impact in their local communities.
How wonderful it is for ACCION USA and Samuel Adams Brewing the American Dream to provide a space that can help pave the way for entrepreneurial success.
The Issue of the 21st Century
“If you don’t know better, you cannot do better.”
On Monday, businessman, author, and social entrepreneur John Hope Bryant used this statement to support a Huffington Post op-ed in which he boldly asserts that financial literacy is not simply a goal for which all must strive, but is moreover, a universal right of every human being. Bryant notes that the struggle for civil rights characterized the 20th century; and he believes the challenge of achieving universal financial literacy will characterize the 21st.
But is financial literacy a “right,” equivalent to civil rights? I personally have to say no. We must use caution in characterizing anything as unequivocally endowed upon birth. What I do believe, though, is in the importance of education. I will always be an advocate for knowledge and believe in its power to generate progress, growth, and development – on both the micro and macro levels.
A year and a half ago, this core belief in education was the foundation for my support of financial literacy efforts. That was prior to the economic wake-up call of 2008 and prior to my time with ACCION USA. Now, my support is grounded in my everyday work, where I continually see the detriments of financial illiteracy.
My colleagues have spent hours working with clients to dispute credit report errors, resolve stolen identities, and create payment plans for collections accounts. After months of work, many of these individuals continue their struggles in resolving these issues.
Furthermore, payday loans, high-fee credit cards, check cashers, and other predatory services populate the financial world in which many of ACCION USA’s clients exist. For many, this is reality – and the only one they have ever known. And with the FDIC’s recent white paper reporting that 25% of the U.S. population lacks a relationship with a financial institution, financial illiteracy is quickly becoming an issue that permeates socio-economic borders.
Whether mismanagement, misunderstanding, or mistrust lie at the root of these situations, they all share a common solution and, more importantly, prevention: financial literacy.
It is our hope that ACCION USA’s financial education program may meaningfully address the growing issue of financial illiteracy. With each workshop, each counseling session, each webinar, and each article, we are helping people “know better”…and with that, as Bryant says, we can empower them to “do better.”
If financial literacy empowerment is the issue of the 21st century, ACCION USA certainly has a hand in the game.
Tags: accion usa, financial literacy, huffington post, illiteracy, john hope bryant, predatory lenders, right
Why We Do This: Greg’s Microfinance Success Story
Elements of financial education appear throughout the lending process. From teaching individuals about the high costs of payday loans to showing business owners how to separate their personal and business finances, ACCION USA equips and empowers entrepreneurs with the education to achieve their financial goals.
Every so often, one of those days comes along that brings you back to the roots of what you do. It’s that client, that partner, that sale or proposal – that something that stands out and reinforces your daily work. It’s what causes you to go home with a smile on your face.
I’m fortunate to work in a place where these days come frequently – weekly, not quarterly. At ACCION USA, our success comes from our clients, and you’ve probably seen our many client success stories. Read one, and you’ll see the power of matching a microloan with the entrepreneurial spirit. It’s exciting, and it’s inspiring.
What you might not see, though, is the added value of financial education – an element of ACCION USA’s service portfolio that makes us unique among microfinance organizations. Elements of our financial education program are weaved into each and every client success story. Whether the client attended a legal counseling workshop, used our online budgeting worksheet, or received a half-hour of technical assistance from a loan consultant, financial education is ever-present in our work.
One of our most recent success stories is a true testament to this service.
Greg’s journey with ACCION USA began in February 2009. He owns an answering service business and needed a loan to keep up with his growing list of clientele. When a damaged credit history and low credit score meant that he didn’t qualify for a loan, Greg demonstrated two characteristics that entrepreneurs tend to possess: persistence and a desire to learn. He contacted our Boston office, determined to understand how he could improve his credit history.
That call was the first of many. Throughout the next year, my colleague Melissa led Greg through the process of improving his score. With her guidance, Greg took control of his debt, improved his credit score over 60 points, and regularly called to check in with Melissa. And his hard work paid off: last month, Greg was approved for a loan.
Greg is proof that financial education can give hard-working, determined individuals the boost they need to realize their entrepreneurial dreams. And all I’m left to say is congratulations. Congratulations to Greg on his persistence and drive to grow his business. Congratulations to Melissa for her dedication.
And congratulations to all of ACCION USA’s supporters for helping connect them. You make this all possible.
Tags: accion usa, client, Financial Education, microfinance, microloan, service, small business, success story, technical assistance, value added, workshop
CARD Act Gives Consumers a Break
I want you to think back to the very first time you opened your mail to find that golden ticket: a pre-approved credit card offer. Was it been everything you hoped it would be? Or did you fall for some of the oldest tricks in the book…
Were you the college freshman who now realizes that the free pizza, Frisbee, and bottle opener at the credit card company’s fall expo booth might have actually cost you more than you thought (cough, 70” flat screen TV with 24% APR, cough)? Did you find out the hard way that “due on March 17th” actually meant “due by 9:00am on March 17th, so it actually needs to be here on March 16th… which conveniently falls on a Sunday, so let’s have it here by close of business on Friday the 14th”? Or maybe it just took a little too long to realize that consistent $30 monthly payments on your $800 couch would make your payment plan longer than your sofa’s life.
Every year, a new crop of credit card users finds themselves in these types of predicaments. Fortunately, the new Credit Card Responsibility and Disclosure (CARD) Act now makes each of these situations much less likely to occur.
The legislation is complex, but the highlights include limits on interest rate hikes, broader definitions of “on time” payments, new rules for pre-existing balances, and requirements on disclosures and extending credit to young adults. No more pre-5:00pm deadlines. No more interest rate hikes without 45 days of notice. No more credit card reps hiding in wooden horses allowed within 1,000 feet of college campuses.
The CARD Act’s transparency requirements may be particularly beneficial to small business owners in offering them an opportunity to strengthen their personal credit histories, further allowing them the opportunity to finance new employees, purchase inventory, or open a storefront. As an organization, ACCION USA’s goal is not only to provide small business owners with a transparent financing alternative to credit cards but also to teach them the necessity of managing credit card debt. The underlying message is simple: spending and paying responsibly keeps money in your business. And money in small businesses means economic recovery for our country.
Let’s hope that the CARD Act’s transparency requirements will mean the same thing.
Tags: accion usa, CARD Act, credit card, Financial Education, interest rates, legislation, microfinance, money management, new law, small business
The Incredible, Shrinking Tax Refund!
ACCION USA provides taxpayers with the financial education and resources they need to make smart, informed decisions about RALs.
And so it begins. Tax season. The time of year when tax prep software commercials sandwich prime time TV shows and your friends in the tax prep industry sleep on office couches. For many like myself, it’s another opportunity to procrastinate for four months and then spend my entire refund on priority mail.
Unfortunately, this time of year is also notorious for coercion and scheming, and the latest trend is in refund anticipation loans (RALs). A tax preparer may advertise these loans as “instant loans” or “instant refunds” – in reality, the only instant thing about them is the speed with which your real refund will shrink.
Here’s how it works: your tax preparer offers you a RAL; you accept the offer and sign a document, which is essentially a loan agreement authorizing the preparer to use your refund as a guarantee, with interest rates as high as 50-500% a year; the loan is (instantly!) approved; you walk away with fast cash but actually receive a significantly smaller refund; and the tax preparer makes one hefty profit.
Certainly, the tax prep industry provides a highly-demanded service for many, many people. But according to the Woodstock Institute, 8.67 million taxpayers received RALs in 2007. A RAL may very well have been an appropriate solution for some of these individuals, but I will venture to guess that they comprise only a small portion of that 8.67 million. What about the millions who are essentially handing over their hard-earned money? I believe the answer lies in education and empowerment.
ACCION USA’s financial education team is on top of this. We have already distributed an article addressing RALs, and we are featuring RALs in our online tip of the month. In addition to educating clients on the implications of refund anticipation loans, we also provide them with valuable resources, including smart alternatives to RALs, lists of free tax preparation locations (including our Miami, FL office), and helpful websites. These resources not only have the power to produce more informed taxpayers; but they also have the potential to mold a new generation of educated, responsible, and empowered consumers.
This type of generational change may not be instant – but in terms of the return, the investment is surely worth the wait.
Tags: accion, accion usa, anticipation, education, eitc, financial, Financial Education, literacy, loan, microfinance, prep, preparation, RAL, refund, tax, tax season